IGNITE Job Portal
Customer Service Rep - August 2026 Start Date
Toronto, ON, Canada .
part-time . February 18, 2026
Description
POSITION OVERVIEW
The Customer Service Representative (CSR) serves as a key member of the Student Success team and is primarily responsible for ensuring all student and visitor interactions virtually and in-person are assisted with great care. Under the leadership of the Operations Manager, the incumbent will deliver, and monitor IGNITE student services and perform other administrative duties.
RESPONSIBILITIES
- Inform students of the IGNITE Health and Dental Insurance plan and other IGNITE services
- Answer questions regarding IGNITE services, events, and policies
- Answer and direct phone calls
- Providing any outstanding support for campus resources & locations
- Receive and file various forms, applications and mail
- Provide administrative support to each department as needed
- Clean, organize and stock reception area
COMPETENCIES
- Excellent problem solving and decision-making ability
- Excellent communication and relationship building skills
- Superb ability to manage time and stay organized
- Ability to work both independently and as a team
QUALIFICATIONS
- Must either be a current Humber ITAL or the University of Guelph-Humber fee paying student at the time of application and for the duration of your employment.
- Previous customer service experience an asset
- Previous experience with CRM tools
- Proficient in the use of MS Office
Note on AI: IGNITE does not use AI or automated algorithms to screen or rank candidates. Every application is reviewed by our team.
APPLICATION INSTRUCTIONS
IGNITE is committed to a workforce that reflects the diversity of our students and our city. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a post-secondary environment.
IGNITE is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources Director will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request.
We thank all applicants for their interest in this position. Only applicants selected for an interview will be contacted. No phone calls please.
DAY IN THE LIFE - CUSTOMER SERVICE REPRESENTATIVE
Tasks are typically similar day to day. Our priority is to ensure we are responding to students within a timely manner with accuracy and excellent customer service. Checking all forms of communication and ensuring that they are functioning efficiently.
Miscellaneous assignments and tasks assigned from Manager can range from assisting with events, insurance promotion, and/or but not limited to administrative tasks requested. Examples of this include: frequently checking CSR templates, IGNITE website, and any other forms of communication to ensure we are providing the most up to date information.
8:30 AM – 8:45 AM:
· Arrive to work & clock in
· Check in on teams by saying good morning/good afternoon. Let your team know you have arrived.
· Distribute mail to corresponding managers/directors.
· Check the CSR teams’ channel to ensure you are caught up to date with any updates and upcoming events
8:45 AM – 10:30 AM:
· Begin Answering emails, live chat, tickets, phone calls. This will be coordinated with your team so that you are not handling all forms of communications at once.
· Emails/Live chats to be divided between one staff at Lake and one staff at North
· Track foot traffic
· Answering in person inquiries.
10:30 AM – 10:45 AM: 15-Minute Break
10:45 AM – 12:30 PM
· Continue answering emails, live chats, tickets, phone calls, and in person inquiries
· Answering in person inquiries
· Track foot traffic
· Other miscellaneous assignments assigned from Manager
If closing - 4:25 PM – 4:30 PM
· Closing tasks: ensure other part time staff are to leave before you unless a manager or director is in office. Ensure doors are locked and any heaters are turned off.